NATALIE NINE | DESIGN

Writing Samples

DR Document

Source: Generic Third Party Service Recovery Procedure.

Service Recovery

Support PhoneWeb SiteSupport IDKey/License/Grant #
800 123 4567mysupport.vendor.com/Eservice12345GN1234567890
AssumptionCriteria
WAN/LAN is up and runningPort TCP 1234 must be open for instance server(s).
VMWare host is availableInstance server(s) must be available.
VMWare agent host is availableDMZ agent handler server must be available.
Database server is availableDatabase DS1234 must be restored.
  1. Restore the Database DS1234 backup.
  2. Restore the primary instance server image.
  3. Connect the database to the primary instance server.
  4. Login to the primary instance server as administrator.
  5. Launch the vendor console.
  6. Verify BAU server activity in the Server Task tab.
  7. Verify BAU client communication via the System Tree and dashboard.